QUAIAJEWELRY operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (the "Services"). QUAIAJEWELRY uses Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, purchase, or otherwise transact through the Services, or communicate with us in any other way. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing any of the Services, you acknowledge that you have read this policy and understand the collection, use, and disclosure of your information as described below.

Personal information that we collect or process

When we use the term "personal information," we mean information that can be used to identify you or reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information, including inferences that may be drawn from it, depending on your interaction with the Services, your place of residence and within the limits permitted by applicable law:

• Contact details : name, address, billing and delivery address, telephone number and email address.

• Financial information : bank card or financial account number, payment information, transaction details, payment confirmation and other payment-related information.

• Account information : username, password, security questions, preferences and settings.

• Transaction information : items viewed, added to cart or wish list, purchases, returns, exchanges or cancellations, as well as your past transactions.

• Communications with us : information that you provide to us, for example via customer support.

• Device information : Information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information : information about your interaction with the Services, including your browsing and actions on the site.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you : when creating your account, using the Services or communicating with us.

• Automatically via the Services : from your device when using our products or services or via cookies and similar technologies.

• Through our service providers : when they collect or process your personal information on our behalf.

• From our partners or other third parties.

Use of your personal information

We may use your personal information to:

• Providing, personalizing and improving the Services : order processing, payments, returns, exchanges, account notifications, account management, shipping, product recommendations, etc.

• Marketing and advertising : promotional communications via email, SMS or mail, display of personalized advertisements on our Services or other sites.

• Security and fraud prevention : account authentication, detection and investigation of fraudulent or illegal activities, securing services.

• Communication with you : customer support and business relationship.

• Legal reasons : compliance with applicable laws, responding to legal requests, participating in legal proceedings, and enforcing our policies.

Disclosure of personal information

In certain situations, we may share your personal information:

• With Shopify, suppliers and other service providers acting on our behalf (IT management, payment processing, customer support, storage, shipping).

• With our business and marketing partners for personalized advertising services.

• With your consent or according to your instructions (e.g., shipping, social media integration).

• With our affiliated companies or within the group.

• In the context of a commercial transaction, a merger or a legal proceeding.

Relationships with Shopify

The Services are hosted by Shopify, which collects and processes your personal information to provide and improve the Services. Your information may be shared with Shopify and third parties located in other countries for these purposes. Shopify may also use your data for advanced personalization and advertising features. For more details, see the Shopify Consumer Privacy Policy .

Third-party websites and links

The Services may contain links to third-party websites. We are not responsible for the security or privacy of these websites. Information you share on third-party platforms may be visible to other users.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from minors. If you are a parent or guardian of a child who has provided their information, please contact us to request its removal.

Data security and retention

No security measure is perfect. We recommend not transmitting sensitive information through unsecured channels. Data retention periods depend on usage, the need to maintain your account, comply with the law, or resolve disputes.

Your rights and choices

Depending on where you live, you can:

• Access your information.

• Request their removal or correction.

• Receive a copy or transfer your data.

• Refuse to share or sell for targeted advertising.

• Manage your communication preferences and unsubscribe from promotional emails.

For EU and UK residents: right to object, restriction of processing, and withdrawal of consent. You can exercise these rights through the Services or by contacting us at hello@quaia-jewelry.com. More information on Shopify: Shopify Privacy Portal .

Complaints

For any complaints regarding the processing of your data: contact us or, for EEA residents, the local data protection authority.

International transfers

Your data may be transferred, stored and processed outside your country. For transfers outside the EU/UK, we use recognized mechanisms (standard contractual clauses).

Changes to the privacy policy

This policy may be updated to reflect legal, operational, or technical changes. The revised version will be published on the website with the date of the update.

Contact

For any questions about this policy or your rights: hello@quaia-jewelry.com
We are the data controller of your personal data.